Business hours and service policy
Service Policy
GMP Énergie offers you superior service as well as a professional and courteous approach, thanks to our competent and experienced technicians, supported by our attentive customer service advisors who listen to your needs.
Service Schedule
Our customer service center is open 7 days a week, 365 days per year.
| Greater Montreal | Rate |
|---|---|
| Monday to Friday from 7am to 5pm | Regular rate |
| Outside business hours and Holidays | Overtime rate |
| Regions | Rate |
|---|---|
| Monday to Friday from 8am to 5pm | Regular rate |
| Outside business hours and Holidays | Overtime rate |
During the peak period, from September 15th to April 15th, GMP Énergie prioritizes emergency calls, such as heating or hot water failures. Availability for a maintenance request of your natural gas equipment may therefore be limited.